Whatcom County Rural Internet Services (“WCRI”, “we” or “us”) is pleased to provide the Services (as defined below) to you, the customer (“you” or “customer”), on the terms in this agreement (the “Agreement”).
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Please take a few minutes to read the entire Agreement, including the referenced “Internet Use Policy”, before accepting the Agreement by purchasing and using the Services. All of the parts are important and together create a legal contract about the Services and the Equipment that applies to you once you have accepted it. These Terms of Use are written in a question and answer format to make it easier to understand your rights and obligations under this Agreement. You will need to accept the terms to continue using the Services. If you have any questions, please us the “Contact Us” form.
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What equipment does WCRI provide?
WCRI provides equipment, such as a fiber modem and router, as required to receive the Services. WCRI also may provide one or more managed Wireless Access Points (WAPs). In this Agreement, any equipment you receive from WCRI is called “WCRI Equipment”. WCRI Equipment will be provided by the WCRI technician at the time of installation.
WCRI is the owner of and retains title to the WCRI Equipment unless you have Purchased this equipment from WCRI at the time of your installation. We may replace, upgrade or modify the WCRI Equipment required for the use of Services, or migrate your Services to other technologies or platforms/
Who is responsible for the Equipment I need to use the Services?
You are responsible for Customer Equipment, for example, your computer or telephone, and any WCRI Equipment you use with the Services (together, “Equipment”) and all associated risks. You are responsible for maintaining safe access to and the security of the Equipment, and any data backup required, is your responsibility. You must take reasonable care of any WCRI Equipment and maintain it in good working condition following the manufacturer’s recommendations.
How can I pay my bill?
All WCRI services are billed on a preauthorized basis. You authorize WCRI to charge the applicable Fees to the applicable bank account or credit card you provided at the time of signup. The automatic billing will be made each month in advance for monthly recurring charges and in arrears for all other Fees. To pay, go to the Plans and Pricing section of the webpage and select your plan. We are not responsible for any fees for overdrawn accounts, exceeding credit card limits, or similar expenses resulting from automatic billing.
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What happens if I fail to return the WCRI Equipment?
In the event the Equipment is not returned within thirty (30) days following service cancellation WCRI may at its sole discretion, remove and repossess the Equipment itself. If for any reason WCRI is unable to recover the Equipment, WCRI may at it’s sole discretion charge the Customer for the replacement value of the Equipment:
Equipment Replacement Costs:
Unifi Dream Machine Pro Special Edition w/ Fiber Modem - $500
Unifi Wireless Access Point - $150
Are there any rules on my use of the Services?
Yes. The Services must be used respectfully, responsibly and in accordance with the Internet Use Policy. Any abuse or misuse of the Services, Equipment or our networks is a serious matter and can result in our termination of your Agreement with WCRI and may lead to criminal or civil liability.
Are there any limits on the Services?
All of WCRI’s fiber plans are synchronous gigabit: 1GB / 1000GB download and 1GB / 1000MB download.
Does WCRI offer unlimited Services?
All of WCRI’s Internet Services include unlimited usage. The term “unlimited” refers to a specific attribute of those Services that is not restricted; other attributes of the Service are still subject to limitations. For example, all of our Internet plans have a speed restriction of 1GB.
Are Service speeds guaranteed?
WCRI provides the Services on a “reasonable efforts” basis and does not guarantee upload or download speeds or other performance. WCRI does not guarantee a specific speed to customers when navigating particular sites. There are numerous factors that affect Internet speed and performance, including but not limited to your location, weather, Internet traffic, router capability, the specific technical configuration, capabilities and status of Customer Equipment, software (including firewalls, procedures for optimization, antivirus analysis, backup, Virtual Private Networks, etc.), and other factors beyond WCRI’s control.
Are the Services suitable for safety-critical applications?
No, the Services are intended for residential, home office or small business use. The Services are not fault-tolerant and are not designed or intended for use in or in conjunction with safety-critical systems including on-line control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation systems, air traffic control, or direct life support machines. WCRI specifically disclaims any express or implied representations, warranties, conditions, or guarantees for such uses.
Am I responsible for content that I transmit using the Services?
Yes. When using the Services, you must respect the rights of others. You are responsible for ensuring that you have the rights to any content that you copy, post, upload, download, access, store, transmit or communicate to others using the Services including data, documents, videos, music, photos, etc. (“Your Content”). You may not use the Service for a purpose or in a manner that is contrary to our polices, including our Internet Use Policy, or any laws or rights.
Neither WCRI nor any of its affiliates attempt to censor the use of the Service and except as provided in this Agreement (including in the Internet Use Policy) or as required by law, have no control over such use. As the user of the Service, you assume total responsibility and risk for access to or use of Your Content and for your use of the Service and the use of those who you allow to use the Service.
Can WCRI suspend or disconnect my Services with notice?
To the extent permitted by applicable law, WCRI can cancel any Service or this Agreement upon a minimum of 30 days prior written notice to you, including where WCRI ceases to offer a Service to which you subscribe.
Additionally, WCRI may suspend or disconnect any Service or terminate this Agreement if: (a) you fail to pay an account that is past due, provided the amount owing exceeds $500, or has been past due for more than 30 days; (b) you fail to maintain any security deposit we require; (c) you have previously agreed to a deferred payment plan with WCRI and you fail to comply with its terms; or (d) WCRI reasonably believes there has been a violation of this Agreement or any applicable law, regulation, order or policy.
You will be provided with a minimum of 7 days’ notice prior to any suspension or disconnection in these circumstances, and that notice will let you know (i) the reason for the suspension or disconnection and the amount owing, if any; (ii) the scheduled suspension or disconnection date; (iii) information on the availability (or not) of deferred payment plans; (iv) the amount of the reconnection charge (if applicable); and (v) contact information for a WCRI representative who can speak with you about the suspension or disconnection. WCRI will attempt to notify you at least 24 hours in advance of your scheduled suspension or disconnection unless repeated attempts to contact you have failed.
Can WCRI suspend or disconnect my Services without notice?
WCRI can without notice and for cause, suspend, cancel or refuse to provide the Services, or any part of the Services, to you. Cause includes where: (a) WCRI reasonably believes that such action is required to protect the network from harm; or (b) WCRI has a reasonable suspicion that fraud has occurred or is likely to occur. WCRI may also suspend or disconnect Services without notice where it is required by law to do so.